Refund Policy

At My IT Pro Service, we want you to be confident in your automation setup. Because we sell digital n8n workflow templates (JSON files) that are delivered instantly upon purchase, our refund policy works differently than physical stores.

By completing a purchase on our website, you agree to the terms listed below. We recommend reading this page carefully to understand how we handle refund requests and what we expect from our customers.

We offer a strict 7-day money-back guarantee based on the technical performance of our templates. If you import our files into your n8n workspace, follow the setup instructions carefully, and the workflows fail to perform as described on our website, you are eligible for a refund.

This request must be made within 7 calendar days of your original purchase date. Because these are downloadable digital files that remain in your possession forever, we cannot process refunds after this 7-day window has passed.

Automation heavily relies on third-party APIs (like Google, Slack, Stripe, or your CRM). If a workflow isn't triggering properly, it is almost always a simple credential misconfiguration or a webhook connection error.

You are required to contact our support team to help fix the issue before requesting a refund. Our team can usually spot and resolve setup issues within 24 hours. Contacting us first is the fastest way to get your business automated.

If our technical team cannot get your workflow running as advertised within the 7-day window, you can formally request a refund by emailing contact@myitproservice.tech.

You must send the email from the exact same address you used during checkout. Please include your order details and a brief explanation of the technical failure. Once approved, the refund is automatically returned to your original payment method.

Once we approve and process your refund, the money leaves our merchant account immediately. However, it may take 5 to 10 business days for the funds to appear back on your bank statement or PayPal balance.

This delay is strictly controlled by the banking system and the payment processors, not by My IT Pro Service. We appreciate your patience during this processing period.

To protect our intellectual property and the hard work of our developers, we reserve the right to refuse refunds if we detect fraud or policy abuse.

This includes users who repeatedly buy and refund templates, or those who successfully set up and run the workflows on their servers but claim otherwise just to keep the JSON files for free.